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Shipping & Returns

We are a small business, and are so grateful your support! We will do our best to get your order out within 3 business days, but sometimes it might take us a little bit longer. We appreciate your patience. 

All orders will ship via USPS and will typically arrive within 5 days after shipment. Your order will be thoughtfully packaged and inspected before it gets shipped off to you, but damages may occur during shipping. We kindly ask that you please notify us as soon as possible of any damages so that we can replace or refund your order (depending on availability). 

Currently, we offer flat rate shipping of $9.00 in the USA. At this time, we are unable to ship outside of the USA.

We will gladly accept returns in exchange for store credit.Customers are responsible for return shipping. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Please allow 3-5 business days for issuance of a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account. Please Note: We do not accept returns on furniture, artwork, lighting or vintage pieces.

Please email orders@boxwoodavenue.com to initiate a return. 

We value you as our customer and place customer service as a top priority. It is our goal that you have a wonderful experience and feel right at home while shopping at Boxwood Avenue. We appreciate any and all feedback so please send comments or questions to: orders@boxwoodavenue.com.