Shipping & Returns
We are a small business, and are so grateful your support! We will do our best to get your order processed within 3 - 5 business days, but sometimes it might take us a little bit longer. We appreciate your patience.
Lead time and shipping vary depending on the product and are subject to change. Please refer to the estimated shipping timeframe noted on each product page.
Your order will be thoughtfully packaged and inspected before being shipped, but damages may occur during shipping. If an item is damaged in transit, please note any damages that may have occurred on the delivery invoice. We kindly ask that you please notify us within 48 hours of delivery of any damages or defects so that we can replace or refund your order (depending on availability).
Currently, we offer free shipping in the USA, unless a handling fee is otherwise specified on the product page. At this time, we are unable to ship outside of the USA.
RETURNS & EXCHANGES
We will gladly accept returns on most items in exchange for store credit. Customers are responsible for return shipping. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Please allow 3 - 5 business days for issuance of a refund. Once a refund has been issued, you will be notified via email. Please allow 5 - 7 business days for the refund to post back to your account.
Please Note: We do not accept returns on furniture, artwork, lighting, custom items, or vintage pieces.
Please email firstname.lastname@example.org to initiate a return.
Please feel free to contact us if you have any further questions at email@example.com.
We value you as our customer and place customer service as a top priority. It is our goal that you have a wonderful experience and feel right at home while shopping at Boxwood Avenue. We appreciate any and all feedback so please send comments or questions to: firstname.lastname@example.org.